Philip Jones Terms and Conditions

TERMS AND CONDITIONS

1. About Us

These Terms and Conditions apply to all purchases made through philipjonesjewellery.com (the “Website”).

Philip Jones Jewellery and philipjonesjewellery.com are trading names of Silver Supermarket Ltd, registered in England and Wales.

Company No. 07699915
VAT Registration Number: GB130578131
Registered Office: 48 Castle Street, Canterbury, CT1 2PY

References to “we”, “us” or “our” mean Philip Jones Jewellery. References to “you” or “your” mean the customer.

Orders can only be placed online via the Website.

2. Prices, Currency & Payment

All prices are shown in Pounds Sterling (GBP) and include all applicable UK taxes unless stated otherwise.

Payment is taken at the time of order and processed securely via Shopify using payment methods supported by Shopify (including Visa, Mastercard and PayPal).

If you pay using a non-GBP card, your card issuer may apply currency conversion charges. We are not responsible for these charges.

Prices are those shown at the time of ordering. We reserve the right to amend prices at any time; however, price changes will not affect orders already accepted.

3. Availability

All products are subject to availability. If we are unable to fulfil your order, we will contact you by email and offer either a suitable alternative or a full refund, which will be processed without undue delay.

4. Order Confirmation & Security

All payments are processed securely by Shopify. We do not store card details.

You will receive an order confirmation and dispatch confirmation by email once your order has been processed.

5. Delivery

Dispatch & Delivery Times

Once your order has been dispatched, you will receive a dispatch confirmation email containing a tracking link. Tracking information may take up to 12 hours to update after dispatch as it progresses through Royal Mail’s system.

Orders placed before 4:00pm (Monday to Friday) are dispatched the same working day. Orders placed after 4:00pm, or on weekends or UK Bank Holidays, are dispatched on the next working day.

Before contacting us regarding a delivery enquiry, please allow the following delivery times from the date of dispatch:

  • Standard Delivery: up to 5 working days

  • Tracked 24: up to 4 working days

  • Special Delivery: up to 2 working days

Delivery times are estimates and not guaranteed. Risk in the goods remains with us until delivery to you, in accordance with the Consumer Rights Act 2015.

Incorrect or Incomplete Delivery Address

You are responsible for ensuring that the delivery address provided is accurate and complete.

If an order is returned to us due to an incorrect or incomplete address provided by you, we reserve the right to:

  • deduct the cost of return and/or re-delivery postage from any refund, or

  • require payment of the applicable re-delivery charge before re-dispatch.

Re-delivery charges reflect our standard delivery rates:

  • Standard Delivery: £2.00

  • Tracked 24: £2.49

  • Special Delivery: £6.99

These charges represent the reasonable costs incurred and are permitted where delivery failure is due to customer error.

6. Lost, Delayed or Damaged Goods

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us at help@philipjonesjewellery.com within 48 hours of delivery. We will arrange a replacement or refund as appropriate.

This does not affect your statutory rights under the Consumer Rights Act 2015.

Lost or Delayed Items

If your order has not arrived, please allow the delivery times stated above before contacting us.

Where an item is confirmed as lost, we will provide a replacement or refund in accordance with UK consumer law.

7. Returns, Cancellations & Refunds

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason.

To exercise this right, you must inform us before returning the goods.

Returns Policy

In addition to your statutory rights, we offer a 30-day returns policy for unused items returned in their original condition and packaging.

We cannot accept returns for items that have been damaged after receipt or show signs of wear beyond reasonable inspection.

Refunds

Refunds will be processed within 14 days of receiving the returned goods and will be made to the original payment method.

Original delivery charges are non-refundable unless the goods are faulty or incorrect.

Return postage costs are your responsibility unless the goods are faulty.

Returned goods remain your responsibility until received by us. We recommend using a tracked and insured delivery service.

Returns Address:

Philip Jones Jewellery
Unit 6 Dane John Works
Gordon Road
Canterbury
CT1 3PP

8. Warranty & Product Care

All products include a 12-month warranty covering manufacturing defects arising from normal use.

This warranty does not cover fair wear and tear, tarnishing, plating wear, or damage caused by water, chemicals, perfumes, hairsprays or improper storage.

This warranty is in addition to, and does not affect, your statutory rights.

9. Privacy & Data Protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Personal data is used only to process orders, provide customer service and send marketing communications where you have given consent.

You may request access to or correction of your personal data at any time.

10. Complaints & Customer Support

If you have a complaint or query, please contact us at help@philipjonesjewellery.com - We aim to respond within 2 working days.

11. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under UK law.

Subject to the above, our liability is limited to the value of the goods purchased.

12. Website Availability

We make reasonable efforts to ensure the Website operates correctly but do not guarantee uninterrupted access or product availability at all times.

13. Intellectual Property

All content on this Website, including text, images, trademarks and logos, is owned by or licensed to Philip Jones Jewellery and may not be reproduced without permission.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The version in force at the time of your order will apply.

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16. Email Communications

We will send order confirmations and dispatch notifications to the email address provided at checkout. We do not sell or share your personal information for third-party marketing.