Philip Jones Privacy Policy

WEBSITE PRIVACY NOTICE (UK)

Last updated: 03/02/2026

This Privacy Notice explains how Silver Supermarket Ltd (trading as Philip Jones Jewellery) (“we”, “us”, “our”) collects and uses personal data when you use our website or buy from us.

1. Who we are (Controller details)

Controller: Silver Supermarket Ltd (Company No. 07699915)
Registered office: 48 Castle Street, Canterbury, CT1 2PY
Email: help@philipjonesjewellery.com

Data Protection contact: Adam Kent (Data Protection Lead)
Email: help@philipjonesjewellery.com

2. What personal data we collect

We may collect the following categories of personal data:

Identity & contact details: name, billing/delivery address, email address, phone number

Order and account data: products purchased, order history, customer service messages

Payment data: payment is processed by our payment providers; we do not store full card details

Technical and usage data: IP address, device and browser information, cookies, site usage

Marketing preferences: your opt-in/opt-out choices

We do not intentionally collect “special category” data (e.g., health, religion) and ask that you do not provide it to us.

3. How we use your data (purposes and lawful bases)

We only use your personal data when we have a lawful basis under UK GDPR. The main purposes are:

A) To process and deliver your order (Contract)

Take and manage orders, dispatch items, provide tracking updates, handle returns/refunds
Lawful basis: performance of a contract

B) Customer support (Contract / Legitimate interests)

Respond to enquiries, resolve issues, administer warranties
Lawful basis: contract and/or legitimate interests (running our business and supporting customers)

C) Fraud prevention and site security (Legitimate interests / Legal obligation)

Protect against fraud, misuse of the website, and suspicious transactions
Lawful basis: legitimate interests; and legal obligations where applicable

D) Legal and accounting compliance (Legal obligation)

Keep records required by law (e.g., tax, accounting)
Lawful basis: legal obligation

E) Marketing communications (Consent / Legitimate interests)

Send marketing emails where you have opted in

Show relevant ads or measure campaign effectiveness where permitted
Lawful basis: consent (for email marketing) and/or legitimate interests (for certain non-intrusive marketing), subject to your rights and cookie choices

You can opt out of marketing at any time by using the unsubscribe link in our emails or contacting us.

4. Who we share your data with

We may share personal data with trusted third parties where necessary to run our business, such as:

E-commerce platform: Shopify (hosting and order management)

Payment providers: those enabled through Shopify/PayPal (payment processing)

Delivery providers: e.g., Royal Mail or other couriers (delivery and tracking)

IT and security providers: website hosting, analytics, fraud prevention

Professional advisers: accountants, auditors, insurers, legal advisers

Regulators and authorities: where required by law

We require service providers to protect your personal data and use it only for agreed purposes.

5. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we use appropriate safeguards required by UK GDPR (for example, international data transfer agreements and/or adequacy decisions).

6. How long we keep your data

We keep personal data only as long as necessary for the purposes described above, including for legal, accounting and reporting obligations.

Typical retention examples:

Order and transaction records: usually retained for up to 6 years to meet tax/accounting obligations (exact periods may vary)

Customer service records: retained as needed to resolve queries and manage complaints

Marketing records: retained until you opt out or we no longer need the data

Cookies/analytics data: retained according to cookie settings and provider retention periods

7. Your rights

You have rights under UK GDPR, including:

access to your personal data

correction of inaccurate data

deletion (in certain circumstances)

restriction of processing (in certain circumstances)

data portability (in certain circumstances)

objection to processing based on legitimate interests

objection to direct marketing at any time

withdrawal of consent (where processing is based on consent)

To exercise your rights, contact help@philipjonesjewellery.com

8. Complaints

If you are unhappy with how we handle your personal data, please contact us so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO) (the UK data protection regulator).

9. Cookies

We use cookies and similar technologies to operate the website, improve performance, and (where you consent) analyse usage and support marketing.

For details and to manage preferences, please see our Cookie Policy and cookie preference tool/banner.

10. Security

We use appropriate technical and organisational measures to protect personal data. However, no online service is completely secure, and you should take care when sharing information online.

11. Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be posted on our website.