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Royal Mail Strikes

Due to upcoming Royal Mail strikes, there will be delays to First Class card deliveries so we advise ordering early where possible. The strikes are planned for the following dates:

Friday 26th August

Wednesday 31st August

Thursday 8th September

Friday 9th September

HOW LONG WILL MY ORDER TAKE?

We dispatch all orders the same day if ordered before 3pm (Monday to Friday). Orders are sent using Royal Mail 1st class so should arrive 1 to 3 business days after dispatch. Please note that due to the current situation Royal Mail are taking longer than normal unfortunately so please allow 10 days for you order to arrive.

CAN I TRACK MY ORDER?

Most orders are sent without tracking, they will be scanned at your door and will not require a signature to be delivered. If an order is sent tracked you will be emailed the tracking number along with your dispatch confirmation. Please note that due to the current situation Royal Mail are taking longer than normal unfortunately so please allow 10 days for you order to arrive.

MY ORDER HAS NOT ARRIVED

For orders sent to UK addresses please allow 10 days days for delivery after dispatch, for international orders please allow up to 3 weeks for delivery. If you have not received your order within these time frames please contact us with your order number and confirmation of your full delivery address so we can follow up with Royal Mail. For orders placed in November and December please allow an additional 2 working days for delivery.

DO YOU HAVE GIFT BOXES?

All of our jewellery will be delivered with branded velveteen pouches but we do have gift boxes available to purchase for most items.

HOW DO I RETURN AN ITEM FOR AN EXCHANGE OR REFUND?

Please contact us before sending any items back to us so we can create a return authorisation and provide full return details.

ORDERED FROM GROUPON?

If you placed an order with Groupon and need to get in touch with us please also include the full delivery address in your message so we can locate your order.

For further help or assistance you can contact us via email at help@philipjonesjewellery.com, by phone at 01227 634020, or by using the form below.

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