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We are open as normal although deliveries may take 1-2 days longer than normal

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FAQs

 

HOW LONG WILL MY ORDER TAKE?

We dispatch all orders the same day if ordered before 1pm (Monday to Friday). Orders are sent using Royal Mail 1st class so should arrive 1 to 3 business days after dispatch.

CAN I TRACK MY ORDER?

Most orders are sent without tracking, they will be scanned at your door and will not require a signature to be delivered. If an order is sent tracked you will be emailed the tracking number along with your dispatch confirmation.

MY ORDER HAS NOT ARRIVED

For orders sent to UK addresses please allow 5 working days for delivery after dispatch, for international orders please allow up to 3 weeks for delivery. If you have not received your order within these time frames please contact us with your order number and confirmation of your full delivery address so we can follow up with Royal Mail. For orders placed in November and December please allow an additional 2 working days for delivery.

DO YOU HAVE GIFT BOXES?

All of our jewellery will be delivered with branded velveteen pouches, we do not have gift boxes or wrap available unless it is stated on the listing.

HOW DO I RETURN AN ITEM FOR AN EXCHANGE OR REFUND?

Please contact us before sending any items back to us so we can create a return authorisation and provide full return details.

 

For further help or assistance you can contact us via email at help@philipjonesjewellery.co.uk or by using the form below.

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